Saturday, March 03, 2007

Password resets still the most common reason to call the help desk

Most of us in the security and identity management industry could be forgiven for thinking that many companies are getting their heads around the fact that password management is a real overhead for their help desks to deal with and are doing something about it. It's probably because we often see customers who have bought software as a way to solve the password management problem or are at least being proactive about it.

Not so according to the survey mentioned in this article. Seems many organisations are still experiencing password resets as being the most common reason for help desk calls. Maybe the figures have dropped over the past few years as a result of more solutions being implemented, but obviously not enough to knock it off top spot.

At least it keeps those of us in this industry in a job (although I don't currently have one at the moment - but that's by choice and circumstance).

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